Legal, regulatory, security and privacy information

1. Website terms and conditions.

The materials on CABLEVISION DU NORD DE QUÉBEC INC.'s Website (the "Site"), which may include text, images, audio clips, video clips, software and other materials (the "Content"), are provided by CABLEVISION DU NORD DE QUÉBEC INC. for informational purposes only. By accessing the Site or downloading any Content, you agree to be bound by the terms and conditions set out below ("Terms and Conditions"). If you do not agree to these terms and conditions, do not access the Site or download any Content.

2. General Disclaimers

CABLEVISION DU NORD DE QUÉBEC INC. intends for the Content on the Site to be accurate and reliable, however, since the Content has been compiled by CABLEVISION DU NORD DE QUÉBEC INC. from a variety of sources, it is provided to you "as is" and "as available". CABLEVISION DU NORD DE QUÉBEC INC. ASSUMES NO RESPONSIBILITY TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS OF ANY KIND IN THE CONTENT, AND DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO THE CONTENT AND TO ANY MATTER RELATING TO THE SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND/OR CONDITIONS OF NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSEE.

Links available on the Site will allow you to link to Websites not maintained or controlled by CABLEVISION DU NORD DE QUÉBEC INC. CABLEVISION DU NORD DE QUÉBEC INC. provides these links for your convenience, and is not responsible for the contents of any linked site. CABLEVISION DU NORD DE QUÉBEC INC. uses reasonable efforts to ensure the accuracy of its Content on the Site, but cannot and does not warrant the accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links, and makes no representation or endorsement whatsoever about any other Website which you may access through the Site. It is your responsibility to ensure that any Website you choose to use is free of potentially destructive items such as viruses.

IN NO EVENT WILL CABLEVISION DU NORD DE QUÉBEC INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE OR THE CONTENT AVAILABLE OR REFERRED TO ON THIS SITE, OR ANY OTHER SITE YOU MAY ACCESS THROUGH THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3. Use of Site

You may not post, upload, publish, reproduce, transmit or otherwise distribute information or other material on this Site:

i. constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability;

ii. which is protected by copyright, or other intellectual property right, or derivative works thereof, without obtaining permission of the copyright holder; or

iii. otherwise use this Site in a manner which is contrary to law or Netiquette, or which would adversely impact use of the Site or the Internet by other users, including the posting or transmitting of information or software containing viruses or other disruptive components.

4. Copyright

All Content published on or otherwise accessible through this Site is protected by copyright. The Content, and the copyright in the Content, are owned or controlled by CABLEVISION DU NORD DE QUÉBEC INC. or its content suppliers. You may only use or reproduce the information in the Content for your own personal, non-commercial or educational use. The Content may not be otherwise used, reproduced, broadcast, published or retransmitted without the prior written permission of the copyright holder. You must abide by all copyright notices, information and restrictions contained in any Content on or accessed through the Site, and maintain such notices in the Content.

5. Trademarks

The CABLEVISION logo, is a trademark of CABLEVISION DU NORD DE QUÉBEC INC., which may be registered in Canada and other countries. Other CABLEVISION product or service names or logos referenced in the Site are trademarks or registered trademarks of CABLEVISION DU NORD DE QUÉBEC INC. or its affiliates. All other products, services and company names mentioned in the Site may be trademarks of their respective owners.

You may not use any trademark displayed on the Site without the written permission of CABLEVISION DU NORD DE QUÉBEC INC. or the relevant owner of the trademark.

6. Indemnity

You agree to defend, indemnify and hold CABLEVISION DU NORD DE QUÉBEC INC. and its affiliates harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of these Terms and Conditions by you or users of your account, or in connection with the use of this Site or the placement or transmission of any information or other materials on this Site by you or users of your account.

7. Territory

The CABLEVISION site originates from the province of Québec, Canada. CABLEVISION DU NORD DE QUÉBEC INC.'s products and services are offered in CABLEVISION DU NORD DE QUÉBEC INC.'s operating territory. Some products and services referred to on the Site may not be available in all parts of CABLEVISION DU NORD DE QUÉBEC INC.'s territory. Consult your CABLEVISION DU NORD DE QUÉBEC INC. business office, listed in your local telephone directory, for information regarding the products and services which may be available to you in your area.

8. Changes

CABLEVISION DU NORD DE QUÉBEC INC. reserves the right to change or remove any Content from the Site, in whole or in part, at its sole discretion, at any time, without notice.

9. Miscellaneous

These Terms and Conditions, including the CABLEVISION DU NORD DE QUÉBEC INC. Privacy and Security Policy and other documents referenced herein, constitute the entire agreement between CABLEVISION DU NORD DE QUÉBEC INC. and you with respect to your use of this Site. CABLEVISION DU NORD DE QUÉBEC INC.'s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. If any of the Terms and Conditions is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. This Agreement shall be governed by and construed in accordance with the laws of the province of Québec and the federal laws of Canada applicable therein.

Security

The security of your Web transactions is crucial. You may rest assured that CABLEVISION DU NORD DE QUÉBEC INC. has taken all the reasonable precautions possible to ensure that you can transact business on the Cablevision’s site with complete peace of mind.

Of course, on the Internet, transactions must be secure from end to end. Thus, here are a few important points to take into account before you send confidential information over the Internet.

1. Security seal

Always make sure you are in a secure area when entering confidential information. If you do not see the seal of confidentiality, or if the seal is broken, the security of your Internet transaction cannot be guaranteed and could be intercepted by a third party.

2. Transaction confidentiality

As a precaution, all transactions conducted in the secure area of Cablevision’s Site are encrypted during their transfer between our website servers and your PC. Special note: this service is only available with the most recent version of your navigator, which support the 128-bits SSL security protocol.

3. Consumer Responsibility

CABLEVISION DU NORD DE QUÉBEC INC. follows rigorous and very strict security standards. Every reasonable precaution possible has been taken to protect the confidentiality of all information transmitted during transactions on Cablevision’s Site. Nevertheless, the consumer must also take necessary measures to maintain a high level of security.

It is therefore important that you ensure that your browser does not allow any security breaches, by updating your system regularly. In this regard, we recommend that you install the updates periodically recommended by your Web browser to maintain a high level of security.

CABLEVISION DU NORD DE QUÉBEC INC. takes all confidentiality issues very seriously. This aspect is of the highest importance to us. For more information about the confidentiality or privacy of personal information, see the section on "Personal Information and Privacy".

Regulatory Information

Some services from Cablevision are regulated by the Canadian Radio-television and Telecommunications Commission (CRTC).

The tabs below give you quick access to current Canadian Radio-television and Telecommunications Commission (CRTC) hearings as well as telecom and broadcast applications involving the products and services offered by Cablevision.

Hearings open for public comment
Cablevision applications
Tariff (available in French only)

Personal Information and Privacy

UPDATE: We know how important your personal information is to you. As part of our ongoing efforts to improve and simplify your experience across our family of companies, we have updated our Privacy Policy. Highlights include :

  • adopting a plain language, question and answer format to make our Privacy Policy easier to read;
  • providing helpful examples of how and when we collect, use and disclose your personal information, including how we share information within our family of companies; and
  • an explanation of what is, and what is not, personal information, why de-identified information is not personal information and including helpful examples.

Our updated Privacy Policy will take effect on March 24, 2017 and apply to the following companies and brands: Bell Aliant, Bell Canada, Bell ExpressVu LP (Bell TV), Bell Media, Bell Mobility, Cablevision du Nord, DMTS, KMTS, NorthernTel, Ontera, Solo Mobile and Télébec. As of that date, only the new Privacy Policy will be available and you will automatically be redirected to the new one.

You can review our updated Privacy Policy here. You’ll find answers to some questions you may have here. You can review our current Privacy Policy below – it remains in effect until March 24, 2017.

CABLEVISION DU NORD DE QUÉBEC INC. fully abides by the Personal Information Protection and Electronic Documents Act, which came into force on January 1, 2001.

We invite you to consult the documents Customer Privacy Policy of Cablevision and Its affiliates and Cablevision and Its affiliates Code of Fair Information Practices (available in Adobe Acrobat PDF file format), which enumerate our commitments and your rights regarding your personal information.

You will require Acrobat Reader to view these documents. This application can be downloaded free of charge from the Adobe website.

Sharing information among Cablevision and its affiliates

Cablevision and its affiliates provide a variety of telecommunications and associated services: landline telephony, Internet, mobile telephony, cable distribution, network services, etc. The complementary nature of our expertises allows us to make more complete and competitive offers. Rest assured that all information collected about you is used only by Cablevision and its affiliates to provide you with global solutions better adapted to your needs. You may decide that you prefer us not to share your personal information among Cablevision and its affiliates to promote products and services. If this is the case, please send us written instructions to that effect to Cablevision, Customer services, 45, boul. Hôtel de Ville, Val-d'Or, Qc, J9P2M5, or by filling up the e-mail form under “Contact us” on the website: www.cablevision.qc.ca.