Open Outlook 2000/XP, Click Tools > Services. Select "Internet E-mail", then click on Properties. In the General tab : - Confirm the account name.That's how your account is named. - Confirm your Name. This name will appear in the emails you send. - Confirm your Email Address. The one the customer service provided you. Click on the Servers tab : - Confirm the Incoming mail server. Example : pop3.cablevision.qc.ca - Confirm the Outgoing mail server. Example : smtp.cablevision.qc.ca - Confirm your Account Name. Example : t1xxxx99 or b1xxxx99 - Type your Password to confirm it. - Leave the two options at the bottom unchecked. Click on he Advanced tab : - Confirm the Outgoing mail port : 25 - Confirm the Incoming mail port : 110 - If you check the option "Leave a copy ...", you need to check the option "Remove from server etc..". That way, the server will always have respectable size. - Click on Ok. - There you go, your email account has been setup.