Open Outlook 97, Click Tools > Services. Click on Add. Select "Internet E-mail", then click on OK. In the General tab : - Type the account name.That's how your account is named. - Type your Name. This name will appear in the emails you send. - Type your Email Address. The one the customer service provided you. Click on the Servers tab : - Type the Incoming mail server. Example : pop3.cablevision.qc.ca - Type the Outgoing mail server. Example : smtp.cablevision.qc.ca - Type your Account Name. Example : t1xxxx99 or b1xxxx99 - Type your Password. Click on he Advanced tab : - Confirm the Outgoing mail port : 25 - Confirm the Incoming mail port : 110 - If you check the option "Leave a copy ...", you need to check the option "Remove from server etc..". That way, the server will always have respectable size. - Click on Ok. - There you go, your email account has been setup.