Why does this page matter

In the event of a network outage, it's critical that customers know how to reach emergency services. This page outlines best practices to help you stay connected and safe.

Sections:

• How to Contact Emergency Services During an Outage
• What You Can Do
• How We Support You
• Technical Notes

How to Contact Emergency Services During an Outage

• Use a mobile network if available. Mobile networks operate independently of landlines.
• Try alternate mobile networks: Some devices may automatically roam to other networks for emergency calls.
• Use satellite-enabled devices: Certain phones and wearables can connect via satellite to place emergency calls.
• Use Over-the-Top apps: Apps like WhatsApp or Signal may work over Wi-Fi if mobile networks are down.
• Enable Wireless Public Alerts (WPA): Public authorities may attempt to convey important information through wireless public alerts (or satellite-to-wireless where technically feasible). To ensure your device is compatible with WPA messages.

What you can do

• Confirm your device's emergency capabilities:
  • Check if your phone supports satellite or Wi-Fi calling and that Wi-Fi calling is enabled.
  • Ensure location services are enabled for emergency responders.
• Stay informed:
  • Listen to recorded messages when calling our support line.
• Monitor local government social media accounts and local radio stations for emergency updates and instructions.
• Prepare in advance:
  • Save emergency contacts in multiple formats (paper, phone, cloud).
  • Keep backup power sources (e.g., battery packs) for your devices.

How We Support You

• Updated information:
  • This page will evolve as technologies and emergency protocols change.

Technical Notes

• Emergency calls are prioritized over other traffic during congestion where technically feasible and may, depending on circumstances, still function during an outage. However, only attempt to call 9-1-1 during an actual emergency.