Receivers and remotes

Why is my personal digital video recorder telling me that I have two recordings in progress? If your personal digital video recorder has been set up to record two programs simultaneously, you will not be able to watch a third channel. When this occurs, a screen will appear offering you three choices:
1. Press SWAP to watch the second channel that is being recorded.
2. Continue the recording and watch the current channel.
3. Stop the recording and change the channel.

If you are scheduling more than two simultaneous recordings, a screen will appear telling you that you have a scheduling conflict. You’ll have to prioritize your recordings to resolve the conflict. Keep in mind that individual recordings always take priority over series recordings.

You need to check two things.
1. First, make sure that the live program indicator is active. To do this, press DVR on the Quick Menu or DVR on the Main Menu. Next, press DVR Setup and set the live content alert to ACTIVE.
2. When recording your live program, select an additional recording period in the dialogue screen. By default, your personal digital video recorder will add 30 minutes.

The onscreen interactive guide shows you all of the programming offered by Cablevision. This gives you the opportunity to see the whole extent of the TV content we offer. You can always create a favourites list to reduce the channel listings displayed to only the ones included in your package. By doing this however, you run the risk of missing out on periods of free unscrambled programming from our providers, on new channels offered in your package or on being informed of the launch of new channels. For more details on creating a favourites list, see Section 5.5, Favourites, on page 19.

You can’t save the content of your personal digital video recorder to a USB key or a hard drive. This is to prevent illegal copying of TV content. However, you can connect an external hard drive to certain digital video recorder models to increase your total recording capacity.

You will find all of the technical manuals for our remotes and receivers on our web site here .

Yes. See the user manual for your remote here.

There are several possible reasons for this.
1.Your remote may not be in the correct source mode. Press the appropriate button for the device you want to control: Cable or CBL for the receiver, TV for your television set.
2. If the light on your remote doesn’t light up fully or blinks repeatedly, your batteries may be dying or dead. Replace them, then press the Cable or CBL button and try changing channels again.
3. The device you’re trying to control may be disconnected or unplugged. If the device does not respond to the commands from the manufacturer’s remote, check your connections.
4. Your remote may need to be reprogrammed. Find your Cablevision remote at www.cablevision.qc.ca under TV, Fleximo, Remotes to get the PINs you need to reprogram your remote to control your digital receiver.
5. There may be objects or other obstacles blocking the signal from your remote to your electronic devices. Check to see if something is blocking the path between your TV or receiver and the infrared sensor on your remote. If so, clear the obstruction and try again.